Privacy Policy

This page helps you to understand what information we collect, how we use it and what choices you have about it. By using our services, you agree to this Privacy Policy and how we collect and use information as described here.

■ What Information is collected?
Our top priority is to minimize the collection of user information to safeguard your privacy while utilizing our services. We are unable to access the content of your encrypted emails, files, calendar events, passwords, or notes. Our data collection is limited to device information, crash logs, diagnostics, and performance data aimed at optimizing app functionality, resolving bugs, and enhancing performance. Be assured, your browsing history through the Firefly VPN connection is never recorded.

■ Why do we need the data?
We appreciate your information and use it to make your experience better with our service. We use your data for setting up your account, providing customer support, sending you updates and offers, fixing any issues you face, and improving our service through research. We handle your data carefully and responsibly to offer you a safe and personalized experience.

■ What is third-party data sharing?
We do not rent out or sell your data. In some cases, we may collaborate with trusted third-party partners to show you relevant ads through the app. Your data may only be shared in special cases if it is necessary to comply with legal requirements, prevent fraud, or protect rights, property, or safety.

■ What is the level of data security?
We exercise strict oversight over the data we gather. Our committed IT security team has implemented suitable physical, technical, and organizational measures to shield your information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, as well as from all other illicit forms of processing. While we take substantial steps to mitigate risks of data misuse, we cannot guarantee complete security. If you detect a potential data breach or security vulnerability, please inform us immediately. We will conduct an inquiry and implement necessary preventive measures. In the event of any suspicious activity, we will promptly alert you and provide guidance on strengthening your defenses. Nevertheless, no company can guarantee the absolute security of online communications as no technology is entirely immune to breaches.

■ How to withdraw consent?
By using Firefly VPN, you agree that we can collect, use, store, and share some of your data for the reasons outlined in this Privacy Policy. You have the option to change your consent at any time by contacting us via email at [email protected]. Just remember, if you do opt out, you might not be able to use our services anymore.

■ Changes to this privacy policy
In order to adhere to the relevant privacy laws and standards, this Privacy Policy may be adjusted occasionally without prior warning, so please keep an eye out for updates.

Thank you for placing your trust in Firefly VPN.